27 October 2011 - Gtalk

MC: hi, check with u on the renewal spreadsheet; do u need to know who are the customers who has been terminated?

me: nope. but i think it's better to have a record. coz most of the time, those terminated are other reseller's customer and they might come back and ask us few mths down the road

MC: no worries, the record is still in out system; i thot it would be easier for u if we just show only the active customers; coz if the list of customers grow longer, then it would be more difficult for u; once a terminated customer comes back to us, I can put in the record to the sheet later

me: ok. meaning to say if next time someone ask abt the terminated acc's details, u are able to provide?

MC: depends on what kind of info they are looking for... if it is regards to licences and expiry date then yes

me: like how many users were they having, wat was the products they were using, what was the domain's name?

MC: not the domain name; domain name we hv to key in manually; coz domain name can change; like now our company can be qwerty but later we may only be known as qwe... just an example

me: ok. so in the future if the customer like ps or xyz or mj ask us these questions, where can we find it if we do not keep the records?

MC: they will not need to know previously how many user licences and domain name la

me: why not?

MC: coz they should hv the info themselves; why do we need to keep track for them; they shud keep track of it themselves; and they shud hv a record or every order they submit to us

me: there is a chance they will ask, like recently xyz ask me for a list of their customers, how many users, domain names, expiry dates

MC: if active customers then yes; not terminated customers previous details; anyway i hv already discussed with Big Boss on this and we will be removing them.... i just inform u in case u wonder why it is not there

me: i still think it's best to keep records. if not, next time kena enquiries, we cannot give answer. i thought we are suppose to keep records for 10yrs for auditing purposes? then u check with me for what?

MC: i just see if u are using those info at the moment

what's the whole fucking point of "checking with me" when she has already made up her fucking mind??? i already say i want the records to be kept and she still wanna delete the fucking records!!! niama!!