MC: hi, check with u on the renewal spreadsheet; do u need to know who are the customers who has been terminated?
me: nope. but i think it's better to have a record. coz most of the time, those terminated are other reseller's customer and they might come back and ask us few mths down the road
MC: no worries, the record is still in out system; i thot it would be easier for u if we just show only the active customers; coz if the list of customers grow longer, then it would be more difficult for u; once a terminated customer comes back to us, I can put in the record to the sheet later
me: ok. meaning to say if next time someone ask abt the terminated acc's details, u are able to provide?
MC: depends on what kind of info they are looking for... if it is regards to licences and expiry date then yes
me: like how many users were they having, wat was the products they were using, what was the domain's name?
MC: not the domain name; domain name we hv to key in manually; coz domain name can change; like now our company can be qwerty but later we may only be known as qwe... just an example
me: ok. so in the future if the customer like ps or xyz or mj ask us these questions, where can we find it if we do not keep the records?
MC: they will not need to know previously how many user licences and domain name la
me: why not?
MC: coz they should hv the info themselves; why do we need to keep track for them; they shud keep track of it themselves; and they shud hv a record or every order they submit to us
me: there is a chance they will ask, like recently xyz ask me for a list of their customers, how many users, domain names, expiry dates
MC: if active customers then yes; not terminated customers previous details; anyway i hv already discussed with Big Boss on this and we will be removing them.... i just inform u in case u wonder why it is not there
me: i still think it's best to keep records. if not, next time kena enquiries, we cannot give answer. i thought we are suppose to keep records for 10yrs for auditing purposes? then u check with me for what?
MC: i just see if u are using those info at the moment
what's the whole fucking point of "checking with me" when she has already made up her fucking mind??? i already say i want the records to be kept and she still wanna delete the fucking records!!! niama!!
